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Services  >  Customer Satisfaction Survey

Customer Satisfaction Survey

Thank you for choosing Gibson Electric & Technology Solutions for your commercial electrical and telecommunications services needs. We aim to provide high quality commercial electrical, telecommunication, construction engineering, and energy services and are interested in your experience with our company. Please take a few moments and complete this survey to let us know how we are doing.

 

Company Name:
Your Name:
Your Title:
Project Name:
Phone Number:
Email Address:
Gibson Contact:

On a scale of 1 to 4, (1 as Poor, 2 as Fair, 3 as Good, and 4 as Excellent) please rate the following statements.
Quality of Work 1 2 3 4
The quality of the work met or exceeded my expectations
Gibson's people were safe
The craftsmanship was high in quality
Gibson's people were professional

Quality of Experience 1 2 3 4
Gibson did a good job planning the project
I feel that Gibson gave me a good value for the money

Quality of Responsiveness 1 2 3 4
Gibson was productive on the job
Problems were resolved to my satisfaction
The PM team responded quickly to problems
Paperwork was processed in a timely manner

Quality of Communication 1 2 3 4

The project management team responded quickly to my questions and concerns.
I felt informed as the job progressed
Problems were communicated to my satisfaction
Gibson's people were courteous and respectful

Overall Level of Satisfaction 1 2 3 4

Everything considered, I am satisfied with the level of service provided by Gibson.

Would you recommend Gibson to others?  Yes   No

How could we have improved your experience on this project?

Do you have any additional comments or suggestions?

Should we send future questionnaires via email?   Yes   No
(if yes, please include your email address above)

 

Thank you for your time. Your comments and suggestions are important to us. 
Daniel Fitzgibbons, President & CEO